MMSS Helpline Grievance Tracking
The dataset provides information on grievances received by the Mukhyamantri Seva Sanlap Helpline in Himachal Pradesh. The helpline is a government initiative aimed at providing a single-window solution to citizens for grievance redressal. The dataset contains information on the department where the complaint was registered, the type of complaint, the date of registration and closure, the status of the complaint, and the resolution time. This information can be used to gain insights into the types of complaints received by the helpline, the time taken to resolve them, and the efficiency of the grievance redressal mechanism in the state. The dataset covers grievances from all districts in Himachal Pradesh, and can be useful for policymakers, researchers, and analysts interested in improving public service delivery and governance.
Data Dictionary
| Column | Type | Label | Description |
|---|---|---|---|
| id | numeric | index | |
| state_name | text | State Name | |
| state_code | text | State Code | |
| district_name | text | District Name | |
| district_code | text | District Code | |
| department | text | Department | |
| complaint_attribute | text | Complaint Type | |
| complaint_registration_date | date | Complaint Registration Date | |
| complaint_closure_date | date | Complaint Closure Date | |
| status_of_complaint | text | Status of Complaint | |
| num_days | numeric | Resolution Time |
Additional Information
| Field | Value |
|---|---|
| Data last updated | May 11, 2023 |
| Metadata last updated | April 30, 2024 |
| Created | May 11, 2023 |
| Format | CSV |
| License | Open Data Commons Attribution License |
| Data insights | The dataset on grievances received by the Mukhyamantri Seva Sanlap Helpline in Himachal Pradesh provides a wealth of information that can be used to gain insights into the types of complaints received by the helpline, the time taken to resolve them, and the efficiency of the grievance redressal mechanism in the state. Which departments receive the highest number of complaints from citizens in Himachal Pradesh?What are the most common types of complaints received by the Mukhyamantri Seva Sanlap Helpline, and how do they vary across districts?How long does it typically take for the helpline staff to resolve complaints, and are there any departments or types of complaints that take significantly longer to resolve?Are there any patterns or trends in the timing of complaints - for example, are there certain times of the year when more complaints are received, or are complaints distributed evenly throughout the year?How does the status of complaints vary across districts - are there certain districts where a higher percentage of complaints are resolved, or where a higher percentage of complaints remain unresolved?Is there any correlation between the time taken to resolve a complaint and the likelihood of it being resolved satisfactorily?Are there any recurring issues or themes that emerge from the types of complaints received, and what can be done to address these issues more effectively?How does the performance of the Mukhyamantri Seva Sanlap Helpline compare to similar grievance redressal mechanisms in other states or countries? |
| Data last updated | 2023-04-01 00:00:00 |
| Data retreival date | 2023-04-01 00:00:00 |
| Datastore active | True |
| District no | 12 |
| Frequency | Daily |
| Granularity | District |
| Has views | True |
| Id | 6979658f-ee84-4858-9403-ca8ba4230bfc |
| Idp ready | True |
| No indicators | 1 |
| Package id | 5cd84ba3-61d4-4243-ab21-b9e6a39a830a |
| Position | 0 |
| Size | 56.2 MiB |
| State | active |
| States uts no | 1 |
| Tehsil no | nan |
| Url type | upload |
| Years covered | 2019-2023 |
| Methodology | |
| Similar Resources | |
| Granularity Level | District |
| Data Extraction Page | |
| Data Retreival Date | 2023-04-01 00:00:00 |
| Data Last Updated | 2023-04-01 00:00:00 |
| Sku | |
| Dataset Frequency | Daily |
| Years Covered | 2019-2023 |
| No of States/UT(s) | 1 |
| No of Districts | 12 |
| No of Tehsils/blocks | nan |
| No of Gram Panchayats | |
| Additional Information | |
| Number of Indicators | 1 |
| Insights from the dataset | The dataset on grievances received by the Mukhyamantri Seva Sanlap Helpline in Himachal Pradesh provides a wealth of information that can be used to gain insights into the types of complaints received by the helpline, the time taken to resolve them, and the efficiency of the grievance redressal mechanism in the state. Which departments receive the highest number of complaints from citizens in Himachal Pradesh?What are the most common types of complaints received by the Mukhyamantri Seva Sanlap Helpline, and how do they vary across districts?How long does it typically take for the helpline staff to resolve complaints, and are there any departments or types of complaints that take significantly longer to resolve?Are there any patterns or trends in the timing of complaints - for example, are there certain times of the year when more complaints are received, or are complaints distributed evenly throughout the year?How does the status of complaints vary across districts - are there certain districts where a higher percentage of complaints are resolved, or where a higher percentage of complaints remain unresolved?Is there any correlation between the time taken to resolve a complaint and the likelihood of it being resolved satisfactorily?Are there any recurring issues or themes that emerge from the types of complaints received, and what can be done to address these issues more effectively?How does the performance of the Mukhyamantri Seva Sanlap Helpline compare to similar grievance redressal mechanisms in other states or countries? |
| IDP Ready | Yes |